I know I sound like a broken record, but there are just certain things that eat at my soul until I erupt. One of these, probably because it's so very personal to me, is the treatment by society of individuals with disabilities. I know this was my last blog's general aim, but something new has stepped on my toes and I'm really fired up about it.
A few weeks ago, my husband and I drove to a steakhouse in a town about 15 miles away for a special treat dinner. We used to just love this establishment, and I was often the diner doing the happy dance in my chair as I ate my luscious food.
Things went fine on this visit until the server turned to my husband for his dinner order. He is partially hearing-impaired, wears hearing aids, and lip reads beautifully if one will just face him and speak at a normal pace and volume. He ordered his meat, and then the farce began as she commenced listing the choices and upselling items that were listed as side items.
I have learned in the 36 years I have spent with this lovely man not to intercede unless critical mass is reached. He looked at the server that evening, explained his hearing difficulty and asked her to please repeat herself, facing him, etc. He's come a long way to admit this to people he doesn't know, and doesn't tolerate just anyone piping up with, "He can't hear you!"
This young woman had the ill manners and the audacity to roll her eyes when asked to repeat herself. I was barely under control as I repeated my husband's order to her. She wasn't a happy person as she left the table side, and she made that apparent in the rest of the service.
Now let me put my question out there: should we have pursued her lack of manners and customer service on the spot? We decided not to, for the sake of our evening out. However, I did mention her behavior in an online review of the restaurant, hoping management would read and take some training action, but what I got was an onslaught of negativity from other people using the review site.
My sin was that I referred to intolerance of individuals with disabilities as a social injustice. I was shocked and stunned. My response was that we now live in the 21st century. Minority groups, and individuals with disabilities certainly come under that heading, have worked long and hard to rid themselves of social stigma and achieve acceptance for who and what they are. What if her behavior had been prompted by race, gender, sexuality, etc? I don't think I would be chastised by others for bringing it to public attention.
As a disabled individual as well as a long-time advocate for persons who just happen to have a disability, I am horrified by public response. Perhaps it's because he's just a man who wears hearing-assistive devices and isn't in a wheelchair or using a walker. If we had been a same-sex couple sitting there and a server had rolled her eyes because something was disagreeable, chances are the media would have been involved and the establishment charged with discrimination.
As I pound this onto the keyboard, I ponder contacting my congressional representatives, as I continually find other soft spots or loopholes in the Americans with Disabilities Act of 1990, revised 2008. But human kindness, courtesy and respect for others cannot be legislated. No media outlet is going to be interested in my tale of a young woman who behaved ignorantly when confronted with a hearing impaired customer.
My husband and I recently took a cross-country rail trip and promised ground/station assistance was not provided for the most part. I contacted Amtrak and they soothed me with $50 credit for each of us to use their services for the next year. In the meantime, our trip was made extremely uncomfortable because of the long distances we had to walk - we are both mobility impaired and have severe spinal problems - and tote our luggage. Here's some money, be happy and spread good cheer about our company, was my interpretation of their response. I would much prefer they would contact me by phone and ask what they could do better, rather than hit the "make 'em smile fund" and buy me off.
I grew up through the times of the civil rights movement, women's liberation (I hate that word), and now gay and religious freedom activity. Don't publicly offend these groups or all hell will rain down on your head; they've worked very long and very hard for what they've achieved.
But so have we, the people with disabilities. We don't get rights, we get pity-pats and looks that sometimes question if we're legitimate because we're not bound by our bodies into grotesque shapes in wheelchairs.
The day we were beginning our return trip home on the train, we were told to go find the special section in the waiting room. A sign along the chair-rail tiling stated that if you needed special assistance sit here. At first I was bemused, but then began to seethe. Universal signage is available to indicate any and everything in the world today; why not mark the section with the appropriate sign for use by disabled persons? Others joined us in the section as we each waited for trains: a quadriplegic young man in an awesome power chair, his friend who is hearing impaired and had just undergone major arm surgery, a woman working with a support animal, and others.
We laughed and chatted and got to know one another, sometimes using the dark humor that has developed among those pushed into our niche in society. At one point I overheard a nearby waiting passenger comment that our conversation was rowdy and we shouldn't be behaving like that. I wanted to go clock her just once, but knew my hubby wouldn't let me do it.
We, the disabled, we the human beings with a special touch in whatever form our Creator saw to add to us, we are human too. We live lives and we love and cry and work and play and are just plain old people. Each of God's creatures has its own special needs. Ours just limit us in a way that society hasn't learned to get over. In other ways, we shine above and beyond folks with what are considered "normal" abilities. It's all a game of balance, directed by God.
Don't pity me. Don't roll your eyes at me because I might slow down your agenda for getting things done. Behave in the way we are asked to do towards all mankind, loving one another as we love ourselves and forgiving our trespasses as we forgive those who trespass against us.
If social media is not the place for activism and advocacy, then perhaps social media is not the wonderful phenomenon it is hyped up to be. If an honest word from another person on a forum site bothers you, perhaps you need to do some self-examination to see why it does so. I do my best to avoid bigots - but we have bumper crowds of them in our world today. God help us all.